NCRC helps the consumer with the consumer complaint redressal in accordance with the complaint redressal mechanism as per the Consumer Protection Act. Till day NCRC has been part with number of consumers who got their complaints solved.
Redressal Mechanism As per the Consumer Protection Act
Who Can File A Complaint
A complainant in relation to any goods or services may be filled by-
- A consumer or
- Any voluntary consumer association registered under the Companies Act, 1956 (1of 1956)or under any other law for the time being in force or
- The Central Government or any State Government or
- One or more consumers, where there are numerous consumers having the same interest or
- In case of death of a consumer, his legal heir or representative
- A power of attorney holder cannot file a complaint under the Act.
What Constitutes a Complaint
A complaint means any allegation in writing made by a complainant that-
- An unfair trade practice or a restrictive trade practice has been adopted by any trader or service provider.
- The goods bought by him or agreed to be bought by him; suffer from one or more defects.
- The services hired or availed of or agreed to be hired or availed of by him suffer from deficiency in any respect.
- A trader or service provider, as the case may be, has charged for the goods or for the service mentioned in the complaint a price in excess of the price fixed by or under any law for the time being in force or displayed on the goods or any package containing such goods or displayed on the price list exhibited by him by or under any law for the time being in force or agreed between the parties.
- Goods which will be hazardous to life and safety when used or being offered for sale to the public.
- Services which are hazardous or likely to be hazardous to life and safety of the public when used, are being offered by the service provider which such person could have known with due diligence to be injurious to life and safety.
How to File a Complaint
A complaint can be filed on a plain paper. It should contain-
- The name description and address of the complaints and the opposite party.
- The Facts relating to complaint and when and where it arose.
- Documents in support of allegations in the complaint.
- The relief which the complainants is seeking.
- The complaint should be signed by the complainants or his authorized agent.
- No lawyer required for filing the complaint.
- Nominal court fee
Where to File a Complaint (depends upon the cost of the goods or services or the compensation asked)
- District Forum: if it is less than Rs. 20 lakhs.
- State Commission: if more than Rs. 20 lakhs but less then Rs. 1 crore.
- National Commission: if more than Rs. 1 crore.